Service Level Agreement (SLA)
Last Updated: July 27, 2026
This Service Level Agreement ("SLA") outlines the performance commitments, availability standards, and technical support response times provided by RABBIT STORE (RSTC LABS) for our AI-powered SaaS cloud exhibition platform and digital solutions.
1. Service Commitment & Uptime Guarantee
Uptime Guarantee: RABBIT STORE (RSTC LABS) guarantees a 99.9% platform availability (uptime) during each calendar month.
Exclusions: Scheduled system maintenance windows (announced at least 24 hours in advance) and force majeure events beyond reasonable control are excluded from uptime calculations.
2. Technical Support & Response Times Our AI-automated system and senior engineering team provide continuous technical support:
Critical Issues (System Down): Initial engineering response within 4 hours.
Standard Corporate Support: Response within 12 business hours via official support channels.
3. Service Credits & Compensation In the event that platform availability falls below the 99.9% guarantee in a billing cycle, active exhibition hosts and affected corporate accounts are eligible for proportional service credits or subscription extensions.
4. Support Contact For service inquiries or SLA credit claims, please contact our support team:
Email: support@rstclabs.com
Entity: RABBIT STORE (RSTC LABS)