Refund Policy
Last Updated: July 27, 2026
At RABBIT STORE (RSTC LABS), we strive to provide high-quality AI-powered SaaS platforms and cloud exhibition solutions. This Refund Policy outlines the conditions and procedures for refund requests regarding our subscription services.
1. General Refund Terms Due to the digital and cloud-based nature of our Software-as-a-Service (SaaS) products, subscriptions are generally non-refundable once activated, except under specific circumstances outlined in this policy.
2. Eligible Refund Conditions Refund requests may be considered under the following conditions:
Service Downtime: Major system failure or extended downtime exceeding the guarantees defined in our Service Level Agreement (SLA).
Billing Errors: Duplicate charges or incorrect billing amounts processed due to system or payment gateway technical errors.
Unactivated Services: Subscriptions purchased but completely unactivated or unused within 7 calendar days of transaction.
3. Request & Processing Procedure To submit a refund request:
Contact our billing support team with your transaction ID and business account details.
Approved refunds will be credited back to the original payment method (e.g., PayPal Express) within 5–10 business days.
4. Contact Support For refund inquiries or payment assistance, please reach out via:
Email: support@rstclabs.com
Entity: RABBIT STORE (RSTC LABS)